Cancellation Policy

1) No recurring subscription by default

MyCQL operates on a one-time purchase / pay-as-you-go basis. We do not use automatic recurring subscriptions by default.

2) No subscription cancellation required

Because customers are not enrolled in an auto-renewing subscription, there is generally no ongoing subscription to cancel. Customers simply stop making future purchases if they no longer wish to use the service.

3) Order cancellation before fulfillment

If an order has not yet been processed, unlocked, delivered, or materially consumed, customers may contact support to request cancellation review.

4) Orders already fulfilled

Once digital services, credits, exports, or access related to the order have already been delivered or used, cancellation may no longer be possible.

5) Account closure requests

Users who want to close their account or request removal of account access may contact us through the Contact page.

6) Related policy

For billing outcomes after a cancellation request or order review, please also read our Refund Policy.

7) Contact

For cancellation-related questions, please contact us via Contact.

Last updated: April 13, 2026