Refund Policy

1) One-time purchase model

MyCQL operates on a pay-as-you-go basis. We do not use automatic recurring subscriptions by default. Customers only pay when they intentionally place an order.

2) Nature of digital services

Because MyCQL provides access to digital data services, filtered previews, exports, and related platform functionality, completed purchases may become non-refundable once credits, exports, or delivered services have been consumed.

3) When a refund may be considered

• Technical failure that prevented delivery of the purchased service.
• Delivered data or platform output is materially broken or unusable due to a verified technical issue that we cannot repair or reasonably remedy.
• Other exceptional cases reviewed individually by support.

4) When a refund may be refused

• Data, credits, or exports were already used, downloaded, or materially consumed.
• The request relates to campaign results, open rates, reply rates, sales performance, or inbox placement.
• The issue was caused by the customer's sending setup, domain reputation, IP history, content, or legal compliance practices.
• Abuse, fraud, chargeback threats, or policy violations are detected.

5) Request process

Customers who believe a refund is justified should contact us through our Contact page with the order details and a short explanation of the issue. We review requests manually.

6) Review and response

Refund decisions are made case by case after reviewing payment records, account activity, export usage, and any relevant technical logs.

7) Chargebacks

If a payment is disputed through a chargeback without first contacting us for review, we may suspend the related account while the matter is investigated.

8) Contact

For billing or refund questions, please contact us via Contact.

Last updated: April 13, 2026